Shipping Information
Production Time
All signs are made to order. Standard production takes 2–3 weeks.
Shipping Time
Standard shipping typically takes 3–7 business days after production. Tracking is provided. Rush delivery includes production and shipping within the confirmed window.
Shipping Cost
Free worldwide shipping with tracking.
Rush Orders
Eligible Rush Orders can be delivered in 5–7 calendar days after final artwork approval and payment, depending on delivery location. Contact us before ordering so we can confirm availability and timing.
Returns & Replacements
No Returns for Change of Mind
Due to the custom nature of our signs, we cannot accept returns for change of mind, incorrect measurements, or design preferences.
Damaged or Defective Items
- Contact us within 7 days of delivery.
- Include clear photos of the damage.
- We’ll send a replacement at no cost.
Refunds
Refund Timing
Approved refunds are issued to your original payment method within 5–10 business days.
Custom Neon Signs
Custom Neon Sign Shipping & LED Sign Returns
We understand that custom sign delivery time and damaged sign replacement policies are important factors when choosing a signage provider. Our transparent shipping and returns process ensures you know exactly what to expect from order to delivery.
Understanding Neon Sign Returns and Refunds
For urgent matters or if you prefer to speak directly with our team, don’t hesitate to give us a call during business hours.