Shipping Information
Production Time
All signs are made to order. Production takes 2–3 weeks depending on design complexity.
Shipping Time
Delivery typically takes 3–7 business days. Tracking is provided.
Shipping Cost
Free standard U.S. shipping. International rates calculated at checkout.
Rush Orders
Available upon request. Contact us before ordering.
Returns & Replacements
No Returns for Change of Mind
Due to the custom nature of our signs, we cannot accept returns for change of mind, incorrect measurements, or design preferences.
Damaged or Defective Items
- Contact us within 7 days of delivery.
- Include clear photos of the damage.
- We’ll send a replacement at no cost.
Refunds
Essential Cookies
Approved refunds are issued to your original payment method within 5–10 business days.
Custom Neon Signs
Custom Neon Sign Shipping & LED Sign Returns
We understand that custom sign delivery time and damaged sign replacement policies are important factors when choosing a signage provider. Our transparent shipping and returns process ensures you know exactly what to expect from order to delivery.
Need Immediate Help?
For urgent matters or if you prefer to speak directly with our team, don’t hesitate to give us a call during business hours.