Frequently Asked Questions
Have questions? We’ve got answers. Find the information you’re looking for below.
- Neon Signs Basics
- Ordering & Pricing
- Design & Customization
- Uses & Applications
- Channel Letter Signs
- Production & Lead Time
- Shipping & Tracking
- Installation & Maintenance
- Warranty & Returns
- Support
Neon Signs Basics
A neon sign is a lighting fixture made from bent glass tubes filled with inert gas (neon or other noble gases) that glow when an electric current passes through them. LED “neon” uses flexible LED strips in shaped channels to mimic this effect.
- Glass Neon: True neon gas-based lighting, vibrant colors, slight flicker, requires careful handling.
- LED Neon: Flexible, shatterproof, lower power draw, easier to install, often more cost-effective. All our signs use LED technology for maximum durability.
Yes, LED neon signs are typically more affordable than traditional glass neon. LED neon also uses 80% less energy, is shatterproof, and requires no specialized installation—further reducing total cost of ownership. See our shop for current pricing.
- Glass Neon: 8-15 years with typical use.
- LED Neon: 50,000+ hours of operation (5-10 years or more), depending on usage patterns. All our signs come with a 1-year warranty.
LED neon signs are designed for extended use and can safely run 24/7. However, turning your sign off periodically (such as overnight in a business setting) can help maximize its 50,000+ hour lifespan.
Yes, LED neon signs run cool and safe for continuous use. They consume only 10-20 watts (about $1-3/month in electricity). Unlike glass neon, there’s no fire risk or excessive heat generation.
LED neon signs never need refilling—they use LED technology, not gas. Traditional glass neon uses inert gas that can diminish over time, requiring costly tube replacement. Our LED neon is maintenance-free.
Our LED neon signs plug into standard wall outlets using the included power adapter. They operate on low-voltage DC power, making them safe for homes and businesses. Signs typically draw only 10-20 watts.
Yes—LED neon can be weather-resistant when built with appropriate waterproof seals and outdoor-rated power supplies. Select IP67 outdoor waterproof sealing when ordering your custom sign for signs exposed to weather.
Turn off and unplug the sign, then gently dust with a soft cloth or use compressed air. Avoid harsh chemicals—lightly dampen a cloth with water if needed.
Absolutely. LED neon can be paired with dimmers and controllers to adjust brightness, create color-changing effects, or sync to music. Every order includes a remote control with dimmer.
Yes, LED neon signs are perfectly safe for bedrooms. They run cool to the touch, consume minimal power (10-20W), and emit no harmful UV rays or heat. Browse our shop for designs perfect for creating ambient lighting.
Ordering & Pricing
Pre-made neon signs start at $199 in our shop. Custom text designs also start at $199 for small sizes. Custom logos and complex designs are priced based on size, complexity, number of colors, and installation type (IP67 outdoor costs more). Request a free quote to get exact pricing for your design.
Custom neon signs are a worthwhile investment for businesses and personal spaces. They create eye-catching ambiance, last 50,000+ hours (5-10+ years), and can be fully customized to your brand or vision. Our signs start at $199 with free tracked shipping. Start designing yours today.
While DIY kits exist, professional custom neon signs offer superior quality, safety, and longevity. Our LED neon signs last 50,000+ hours, include a 1-year warranty, and come with all mounting hardware. We deliver a digital mockup within 24 hours so you can perfect your design before production. Get a free mockup.
You can browse and purchase ready-made neon signs directly from our online shop, or create a custom design with your own text or logo. All orders include free tracked shipping and a 1-year warranty.
For single custom signs, you can order just one unit. For wholesale/bulk pricing, the MOQ is 25 units, with deeper discounts as quantities increase. Request a wholesale quote for volume pricing.
Wholesale pricing tiers kick in based on total unit count. The more signs you order above the 25-unit MOQ, the lower the per-unit cost, reflecting savings on materials and production setup. Contact us for wholesale pricing.
Design & Customization
Yes. You can upload your vector files (AI, SVG, EPS) or high-resolution PNG/JPG on our custom signs page. Our design team will confirm compatibility and may suggest minor tweaks for optimal neon performance.
You choose the text, font, colors (multiple LED color options available), backing shape (cut-to-shape, rectangle, or square), backing color (transparent, black, or white), and installation type (indoor or IP67 outdoor waterproof). For logos or images, simply upload your design and we’ll handle the rest. Try our design tool.
We offer multiple LED colors to match your design vision including warm white, cool white, red, pink, orange, yellow, green, blue, purple, and more. During the quote process, you can select your preferred colors. Our design team will help ensure the colors work beautifully with your design.
Absolutely. You’ll receive a digital mockup within 24 hours of submitting your quote request. No production begins until you approve the final design, and we include two rounds of revisions at no extra charge.
Sign size depends on viewing distance and placement. For bedrooms and small spaces, 12-24 inches works well. For bars and restaurants, 24-48 inches is ideal for wall features. Storefront signs typically need 36-72 inches for visibility. Our design team can recommend the perfect size based on your space.
Uses & Applications
Popular choices for bars include “Open” signs, cocktail imagery, beer brand logos, and custom bar names. For restaurants, menu highlights, ambiance quotes, and Instagram-worthy backdrops work great. Browse our shop for inspiration or create a custom design.
Absolutely! Wedding neon signs are one of our most popular categories. Common designs include couple names, “Better Together,” “Til Death,” custom monograms, and date signs. Our 3-4 week production time works for most wedding timelines. Browse our shop or create a custom design.
Yes, neon signs are excellent for business branding. They work as storefront signage, office decor, trade show displays, and social media backdrops. Upload your logo on our custom signs page and we’ll create a mockup within 24 hours.
Channel Letter Signs
Channel letter signs are three-dimensional metal or plastic letters, often illuminated internally with LED modules. They’re widely used for building facades, retail storefronts, and wayfinding. Request a channel letter quote.
- Faces: Acrylic (flush or prismatic), metal (aluminum), or open-face.
- Returns (sides): Painted aluminum or stainless steel.
- Illumination: Front-lit, back-lit (halo) or combination.
- Front-lit: Light shines through the letter face—brighter, more direct glow.
- Back-lit (halo): Light projects behind letters onto the wall—subtle, premium effect.
- Combination: Maximizes visibility and dimensionality.
Standard lead time for channel letters is 4-6 weeks from mockup approval. MOQ for wholesale channel letter runs is 25 letters, though single-letter orders are possible at retail pricing. Get a quote.
Installation methods include flush mounting, raceway mounting, or pole mounting. Each sign includes the necessary mounting hardware and a UL-listed power supply.
Periodic cleaning with a soft cloth and mild detergent. LED modules typically last 50,000+ hours; face panels can be replaced if damaged.
Production & Lead Time
Production takes 2-3 weeks depending on design complexity, plus 3-7 business days for shipping. Total time from approval to delivery is typically 3-4 weeks. See our shipping page for more details.
After we send a digital mockup (within 24 hours), you have two rounds of revisions included at no extra cost. Additional changes may incur a nominal redesign fee.
Shipping & Tracking
Yes. We ship worldwide via UPS and DHL. Shipping costs are calculated at checkout or included free for qualifying wholesale orders. Visit our shipping & returns page for details.
Once your sign ships, you’ll receive a tracking number via email. You can then enter it on our order tracking page to see real-time updates.
Installation & Maintenance
Installation is simple—every sign comes with pre-drilled holes and all necessary mounting hardware. Most signs can be hung using the included screws or standoffs. For heavier signs, we recommend wall anchors. Full installation instructions are included with every order.
LED neon signs typically draw 10-20W, far less than traditional glass neon. Energy costs are minimal—roughly $1-$3 per month, depending on usage.
Every order includes your custom neon sign, free tracked shipping, power adapter, remote control with dimmer (where applicable), 6ft clear power cord, and mounting hardware. Everything you need to install and enjoy your sign. See our shipping page for full details.
Warranty & Returns
All signs include a 1-year manufacturer’s warranty covering LEDs, power supplies, and connectors. Extended warranties are available upon request. See our warranty details.
Custom signs are non-returnable once production begins. If a sign arrives damaged, send us photos within 7 days—we’ll expedite a replacement at no charge. Full policy details on our returns page.
Support
Email us at support@neonsignsdepot.com or visit our contact page. We’re available Monday-Friday, 10 AM-4 PM PST and aim to respond within 24 hours.
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