Terms of Service
1. Website Use
By accessing and using the Neon Signs Depot website, you agree to comply with these Terms of Service. You must be at least 18 years old or have parental consent to use our services.
- Use the website only for lawful purposes
- Do not attempt to gain unauthorized access to our systems
- Respect intellectual property rights
- Provide accurate information when placing orders
2. Account Responsibility
If you create an account with us, you are responsible for maintaining the confidentiality of your accountinformation and for all activities that occur under your account.
- Keep your login credentials secure
- Notify us immediately of any unauthorized use
- Update your information as needed
- You are liable for all activities under your account
3. Payments
All payments must be made in full before production begins. We accept major credit cards and other payment methods as displayed at checkout.
- Payment is required before production starts
- Prices are subject to change without notice
- Additional fees may apply for rush orders
- Refunds are subject to our return policy
4. Intellectual Property
All content on our website, including designs, logos, text, and images, is protected by intellectual property laws. You may not use our content without permission.
- Our website content is protected by copyright
- You retain rights to your custom designs
- We may use your designs for portfolio purposes
- Respect third-party intellectual property rights
5. Liability Disclaimer
Our liability is limited to the purchase price of your order. We are not responsible for indirect,incidental, or consequential damages.
- Products are sold “as is” with limited warranty
- We are not liable for installation issues
- Maximum liability is limited to order value
- Some jurisdictions may not allow liability limitations
6. Legal Jurisdiction
These terms are governed by the laws of the United States. Any disputes will be resolved in the appropriate courts of our business jurisdiction.
Privacy Policy
1. Information We Collect
We collect information you provide directly to us and information automatically collected when you use our website.
Personal Information:
- Name, email address, phone number
- Billing and shipping addresses
- Payment information (processed securely)
- Custom design files and specifications
Automatic Information:
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Referral sources
2. How We Use Your Information
We use your information to provide our services, improve our website, and communicate with you about your orders.
- Process and fulfill your orders
- Provide customer support
- Send order updates and shipping notifications
- Improve our products and services
- Send marketing communications (with consent)
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share information with service providers and as required by law.
- Payment processors for transaction processing
- Shipping companies for order delivery
- Analytics providers for website improvement
- Legal authorities when required by law
- Business partners with your consent
4. Data Protection
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Limited access to personal information
- Employee training on data protection
5. Your Rights
You have certain rights regarding your personal information, including the right to access, update, or delete your data.
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Opt-out of marketing communications
- Data portability (where applicable)
Cookie Policy
1. What Are Cookies
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better browsing experience.
2. Types of Cookies We Use
Essential Cookies
Required for the website to function properly. These cannot be disabled.
- Shopping cart functionality
- User authentication
- Security features
Analytics Cookies
Help us understand how visitors use our website to improve performance.
- Google Analytics
- Page view tracking
- User behavior analysis
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness.
- Facebook Pixel
- Google Ads tracking
- Retargeting campaigns
3. Cookie Control
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
- Browser settings to block or delete cookies
- Opt-out tools for advertising cookies
- Cookie preference center (where available)
- Third-party opt-out mechanisms
4. Third-Party Cookies
Some cookies are set by third-party services we use. These are governed by the respective third-party privacy policies.
Questions About Our Policies?
If you have any questions about these policies or need clarification on any terms, please don’t hesitate to contact us.
Business Hours
Monday – Friday, 9am – 5pm (PST)
Mailing Address
Neon Signs Depot
5830 E 2ND ST STE 7000 22690
CASPER, WY 82609
United States
Compliance & Certifications
We are committed to maintaining the highest standards of legal compliance and data protection:
- GDPR compliance for European users
- CCPA compliance for California residents
- PCI DSS compliance for payment processing
- Regular security audits and assessments
- Industry best practices for data protection